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Terms and Conditions

  1. Lilly’s Bespoke Blinds

1.1  Lilly’s Bespoke Blinds is a sole trader business:

(a)        Registered office: unit 33 Great George St. Leeds LS1 3AJ

(b)         Phone Number: 0345 820 7869

1.2  In these Terms of Business all first person terms such as ‘we’, ‘us’ and ‘our’ refer to Lilly’s Bespoke Blinds and not to any Member, Partner, Consultant or Employee personally or to any combination of Members, Partners, Consultants or Employees collectively. By entering into this agreement, you are entering into a contract with Lilly’s Bespoke Blinds and not with any Member, Partner, Consultant or Employee personally or with any combination of Members, Partners, Consultants or Employees collectively.

  1. Terms of Business

2.1  These Terms of Business may not be varied unless agreed in writing and signed by WaheedArif.

2.2  These terms, including the limits on our liability in clause 11, shall apply to all work done by us for you (and any work to be done in the future) unless we otherwise notify you in writing.

  1. Your order for the services provided by Lilly’s Bespoke Blinds

3.1  The order which has been placed by the customer will be detailed on the form attached to these terms and conditions.

3.4 You warrant to us that you have the right to contract with us to supply the Goods and Services at the premises where they are to be delivered to and installed; and will supply us with such information, rights of access and mains electricity that we may reasonably require in order to deliver the Goods and perform the Services and/or check the Goods and their installation where you notify us about a problem with the same.

  1. Price and payment

4.1  The price for the product will be stated on the order form attached to these terms & conditions.

4.2 A deposit (which depending on the order value can be up to 100% of the agreed price) shall be payable upon signing the agreement. The deposit can be paid in cash or by cheque or card. If after paying the deposit you later decide to cancel your order, the deposit will not be refunded and will be forfeited to Lilly’s Bespoke Blinds.

4.3 Orders that remain unpaid after completion of the services shall be subject to an interest charge of 2% of the order price.

  1. Delivery and supply of the Goods and Services

5.1 We will deliver the Goods and supply the services to the place noted in the order.

5.2 Unless otherwise expressly agreed in writing, any delivery or supply date or time specified by us in any order or otherwise is a best estimate only and we will not be liable to you for any loss or damage including for the avoidance of doubt any loss of income or revenue, loss of business, loss of anticipated savings, loss of data or any waste of time related to a cancelled fitting appointment) sustained by you if we fail to meet that time scale because of circumstances beyond our reasonable control.

5.3 Where you fail to meet and/or agree the delivery date, full payment must be made. We will not accept postponement of fitting unless full payment is received.

5.4 Regulations have been introduced to reduce the strangulation risk to small children posed by looped blind cords. These regulations make it mandatory that all blinds should be fitted with appropriate safety devices. If at the point of fitting you refuse to have such a safety device fitted, then we will be unable to install the Goods. In such circumstances you will remain liable for the full cost of the Goods ordered and you agree that you will not treat our refusal to install the Goods as a fundamental breach of the Contract and you will remain bound under the Contract to take delivery of the Goods. For avoidance of doubt we consider this clause to be reasonable in all circumstances given our obligations under the regulations. This will not affect your legal rights as a consumer in relation to any Goods that are faulty.

  1. Warranties for the Goods and Services

6.1 We will supply the Services under this Contract with reasonable skill and care and in accordance with the specification set out in the Order which we have provided to you for those Services

6.2 If the Services supplied by us are not in accordance with condition 5.1, above, you should notify us in writing within a reasonable time from their supply or of becoming aware of the defects which are not apparent to you on a reasonable inspection of the Services. We will arrange with you a time when we can visit your home to examine the supplied Services and, if the Services are not in compliance with condition 5.1 we will, either remedy the defect in question or re-supply the defective Services.

6.3 Whilst every attempt will be made by us to ensure that the Goods supplied match in every respect any samples shown or description given to you, any minor or immaterial variation between sample or description and the Goods delivered shall not entitle you to reject the Goods, nor to withhold or reduce payment of the purchase price, nor claim any compensation   for such variation or change.

6.4 Subject to clause 6.5, and to the receipt of payment in full for your order, we offer a warranty of 12 months from the date of installation. We warrant that, subject to condition 6.5, should any defect in material or workmanship occur within the relevant warranty period (noted in condition 6.5) after the date of delivery and installation of the relevant Goods, we will arrange with you to examine the Goods and, if the Goods are defective, we shall either repair or replace the defective Goods free of any charge for labor or materials (always providing that the Goods have not been subject to any misuse or modification).

6.5 The warranties provided in this condition 5 shall not apply: in relation to fading/discoloration caused by fair wear and tear; and/or where the relevant fault or defect has been caused by your misuse and/or neglect of the Goods; and/or by accidents caused while the Goods are in your possession.

  1. Limitation of liability

7.1 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for: any losses which are not foreseeable by both Parties when the Contract is formed arising in connection with the supply of Goods and related Services or their use by you; any losses which are not caused by any breach by us; or business or trade losses.

7.2 Nothing in this Contract excludes or limits our liability for: death or personal injury resulting from our negligence or that of our employees or Advisors; liability for damage to property or injury to persons under the Consumer Protection Act 1987; fraud; or any other matter that we cannot by law exclude or restrict.

7.3 Lilly’s Bespoke Blinds does not take structural surveys and no liability shall be accepted where damage is caused by existing structural or existing effects of your property. It is your responsibility to ensure the installation of the goods does not breach any leasehold, planning or building regulations or any warranties which you may hold.

7.4 In order to install the products, holes will be made. Whilst every effort will be taken during this procedure, no liability is taken for any unforeseeable damage for holes left when the product is either removed or fitted.

  1. Delay or failure to perform

8.1 We shall not be liable to you if we are prevented or delayed in the performing of any obligations to you if this is due to any cause beyond our reasonable control including, without limitation: an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any change of address.